Filing an InsureShield® claim
If your shipment was protected with InsureShield® shipping protection and arrived damaged, or was lost or stolen, you file the claim directly with UPS Capital. Claims are handled by Crawford and Company (Canada) Inc. on behalf of UPS Capital Canada Insurance Brokers, Limited.
File a claim Opens the UPS Capital claims portal in a new tab. Have your 2AM tracking number (e.g. 2AMT1091) ready.How to file a claim - 4 steps
- Provide your shipment detailsThe 2AM tracking number, the carrier, what was shipped and the value of the goods.
- Support your claim with documentsUpload documents and photos - see the list below.
- Add the claim payment recipientWho should receive the payment for the claim.
- Submit your claimSubmit it in one go - progress cannot be saved, so have your documents ready first.
Documents to have ready
All claims
- Merchandise invoice, purchase order, or bill of sale / quote
- Shipping invoice (the 2AM Logistics invoice for the shipment)
Damaged shipments
- Photos of the packaging, including the shipping label, clearly showing the damage
- Repair or value information - salvage value or a third-party repair estimate
- No photos? A refund or replacement invoice instead
Lost shipments
- Confirmation of loss from the carrier
- If there is no confirmation, a refund invoice
Stolen shipments
- A written statement of non-receipt from the consignee, or the tracking information
The adjuster may ask for more documents (for example freight invoices, repair estimates or a police report). As a best practice, send everything you have.
Guides from UPS Capital
Frequently asked questions
When should I report a claim?
Promptly - report loss or damage as soon as you find it, in line with the policy terms and conditions.
How do I check the status of my claim?
Use the Claim Detail link emailed to you after you submit the claim, or log back into the claims portal.
How long does it take?
Claims are typically paid within a matter of days once all the required documents are provided. If more information is needed, the adjuster will tell you in writing.
How is the claim paid?
By ACH or direct deposit, based on your preference.
Can 2AM Logistics see or file my claim?
Yes, 2AM Logistics can see claims made under its InsureShield® policy and can file one for you - but filing it yourself gives you direct contact with the adjusters at Crawford and usually faster processing.
Who do I contact with questions about a claim?
Email the adjusters at cargoadjusters@crawco.ca. For anything about your shipment, contact 2AM Logistics.
Crawford and Company (Canada) Inc. ("Crawford") acts on behalf of UPS Capital Canada Insurance Brokers, Limited and AIG Insurance Company of Canada for handling your claim. Coverage is governed by the Terms and Conditions of Service.