Now available on the 2AM Logistics platform
InsureShield® Shipping Protection
Comprehensive Coverage for 2AM Logistics shippers across Multiple Carriers and Transportation Modes
Shipping disruptions can impact customer satisfaction, increase costs, and create unnecessary administrative burdens. InsureShield® Shipping Protection through UPS Capital Canada Insurance Brokers, Limited (UPSCCIBL) is designed to help businesses manage shipping-related risk while improving the post-purchase experience.
Unlike traditional carrier liability programs, InsureShield® Shipping Protection helps provide financial protection for eligible shipments in the event of loss or damage. Coverage is available across multiple carriers and transportation modes, helping businesses simplify shipment protection within a single program.
The 2AM Logistics partnership with UPS Capital Canada Insurance Brokers, Limited makes it easy to access InsureShield® Shipping Protection directly from the 2AM Logistics platform as part of your shipping workflow.
What Is InsureShield® Shipping Protection?
InsureShield® Shipping Protection offers protection options for eligible shipments across multiple carriers and transportation modes. Designed to support today's complex supply chains, the program provides coverage based on the value of eligible goods being shipped and can be integrated directly into your shipping process.
Key Benefits Include:
- Protection for shipments against loss and damage.
- Eligible claims are typically processed in days, not weeks, helping businesses resolve shipping issues quickly*.
- Easy online claims filing available 24/7.
- Coverage options available across multiple parcel and freight carriers.
Streamlined Claims Process
Never stress about tracking down a claim again. File claims online with 24/7 access to the InsureShield® online claims portal. A dedicated claims adjuster from Crawford & Company† would support you in the claims process.
Full Value Reimbursement
Get reimbursed for what it's really worth. With InsureShield® shipping protection, you're protected up to the invoice value plus freight in the event of a loss or damage.
Non-Delivery Protection
If a shipment is headed back to you due to being refused or returned, you're still protected. That way, if a package gets damaged or doesn't find its way back for any reason, you're not out of luck.
Concealed Damage
InsureShield® shipping protection gives you up to 90 days to report concealed damage. You can have peace of mind knowing you have time after a shipment is delivered to identify any damage.
Multi Modal, Multi-Carrier
Ship your way: with multiple carriers, by train, truck or air. Whether it's one package or all your shipments, you are protected.
Extended Claims Period
Submitting claims shouldn't have to be a race against the clock. Relax knowing that you have 9 months to file claims.
Protection Designed Around Your Business
Whether you ship high-value products, manage multiple carriers, or simply want a better way to address shipping-related risks, InsureShield® Shipping Protection can help support your business goals. The program is designed to provide flexible protection solutions that fit the way your business ships.
Best of all, protection can be accessed directly through the 2AM Logistics platform, providing a seamless experience.
If you have any questions about InsureShield® shipping protection, please contact us via sales@2amlogistics.com or (647) 945-8811 or email insureshieldca@ups.com
Questions?
Frequently Asked Questions
What is InsureShield® Shipping Protection?
Shipping protection for eligible shipments, provided by UPS Capital Canada Insurance Brokers, Limited. 2AM Logistics gives you access to it inside your shipping workflow, so you can choose it per shipment while you buy the label.
How do I add it to a shipment?
On the packages step of a new shipment, choose InsureShield® Shipping Protection. The charge and the covered value are shown next to the option before you buy the label. Nothing is pre-selected: it is your choice on every shipment.
Which shipments can use it?
The option appears for qualifying shipments made through your 2AM Logistics account from Ontario, British Columbia, Alberta, Saskatchewan, or Manitoba. For courier shipments, coverage is available for values from CAD 1 to CAD 50,000 per box and up to CAD 100,000 per multi-piece shipment. For LTL/FTL, cargo, ocean container, and air freight shipments, the limit of insurance is CAD 250,000.
How much does it cost, and how am I billed?
The charge is quoted per shipment and shown beside the option before you buy. 2AM Logistics bills it with your labels, as its own InsureShield® Shipping Protection line at the price you saw. You never receive a separate bill for it.
What does it cover?
Loss or damage to the covered shipment, valued at the invoice value plus freight, under the Terms and Conditions of Service of UPS Capital Canada Insurance Brokers, Limited.
How do I file a claim?
The "File a Claim" button would only be displayed on the insured orders. To submit a claim, select the button and you would be redirected to start filing a claim.
Where are the Terms and the full disclosure?
The Terms and Conditions of Service. The complete product disclosure.
Who do I contact?
2AM Logistics for anything about your account, adding it to a shipment or your statement: sales@2amlogistics.com
UPS Capital Canada Insurance Brokers, Limited for coverage, Terms or claim questions: insureshieldca@ups.com
*Figures are based on aggregated insurance and non-insurance claims data and insured values collected by UPS Capital Canada Insurance Brokers, Limited for the period January 1st - December 31st, 2025
†Crawford & Company (Canada) Inc. ("Crawford") acts on behalf of UPS Capital Canada Insurance Brokers, Limited and AIG Insurance Company of Canada for handling your claim
UPS Capital Canada Insurance Brokers, Limited (UPSCCIBL) is licensed as an insurance broker in Ontario, British Columbia, Alberta, Saskatchewan, and Manitoba only, and is not yet offering any services or products in other provinces, including Québec. You can find the complete insurance disclosure here: https://www.insureshield.com/ca/en/legal/product-disclosure.html
If you would like us to let you know when we are licensed in your province, then send us an email via insureshieldca@ups.com, and we will get back to you.
Insurance coverage is underwritten by a Canadian licensed insurance company and issued through UPSCCIBL – an indirect wholly-owned subsidiary of UPS Capital Corporation ("UPS Capital"). The insurance company and UPSCCIBL reserve the right to change or cancel the program at any time. Insurance coverage is governed by the terms and conditions, including the limitations and exclusions, set forth in the applicable insurance policy (the "Policy"). This information does not in any way alter or amend the terms or conditions, including the limitations or exclusions, of the Policy, and is intended only as a summary. Insurance coverage is not available in all jurisdictions. UPSCCIBL only issues policies of a single insurer in Canada and receives commission on sales of insurance. An affiliate of UPSCCIBL reinsures a material portion of the risk insured by this insurance policy, and the UPS Capital group therefore has a financial interest in the insurance program. You are not required to purchase insurance from UPSCCIBL and have the right to seek insurance elsewhere. Your ability to ship using United Parcel Service Canada Ltd. or its affiliates is not conditional on your purchase of insurance from UPSCCIBL.